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It became obvious to me a couple of years ago that e-readers were going to become very popular. A friend of mine who’s a voracious reader got herself a Kindle for Christmas and seemed very pleased with it.

I scoffed at the idea of passing up my reliable and trusty (although sometimes dusty) paper books. First of all the cost of an e-reader was outrageous. We were talking about paying upwards of $300! And you still had to buy books to read after that! I had also read some e-books on my laptop and didn’t enjoy reading that way. I know a laptop and e-reader are a poor comparison, but I was an e-reader virgin back then and didn’t know better!

My husband had been hinting at buying me one for a while, but I kept refusing. And the space on my bookshelves kept shrinking. That’s when I saw an ad for a Kobo E-Reader sold by Chapters.ca right around the time of my birthday last year. They were selling for the amazing low price of $149. By the time I got on board they were sold out across all Chatpers stores within 100kms of me.  Ordering online got you one in 3-5 weeks. 3-5 Weeks?! Now that I wanted one, I wanted it now!

Desperation + Determination = Psycho Stalker.   The stalking kept me occupied while the stores waited for their shipment to come in. It also gave the stores something to do — like answer my calls. No matter how much I badgered the Chapters employees, they were mostly always friendly and the Kobo E-reader was still coming in on Saturday. Dammit!

Finally, I got my Kobo on, yup, you guessed it — Saturday. UGH! Well I shouldn’t have been in such a rush to get it because it was severely unimpressive. It constantly froze and died. Ordering books was a pain in the butt — their software didn’t always run right so you couldn’t tell what was already on your e-reader and what wasn’t. The entire unit looked and felt flimsy. I had major case of buyers remorse until the thing wouldn’t turn back on! Huzzah, it’s crapiness saved me.  I took it back to the store for a full refund since I was still within the 2 week return period.

And then I got myself my preeeecioooooussssss. *strokes*  I luuuver my kindle something fierce. It is beautiful and convenient. I can order books from Amazon with one-click *titters* while in bed! Ha! This may or may not be an advantage. Guess it depends on how big your credit limit is 😉  It also comes with wifi and 3G (which is free! *googly eyes*) and all for under $200. The one thing I was concerned about was buying an electronic device from an online retailer. If I had problems with it like I did the Kobo, I couldn’t just drive to the store for a refund/exchange.

I needn’t have worried because Amazon’s customer service/return/exchange policy is the most amazing I’ve ever experienced. When I got my Kindle I also ordered the case with a built in night light that used the kindle’s battery. The case was great but the design was poor. These little metal clips insert into the kindle to access it’s power/battery. Well the clips bend. Easily. One of the two clips were already damaged during shipping.

I didn’t realize I had a problem until I started looking online and found that the kindle shouldn’t jiggle around like it was. I was worried it was gonna damage my baby. So I called Amazon even though a month had passed since I’d recived it. They said no problem, they’ll send me another one. Then it happened again, but I think it was my fault this time. I dropped the kindle on my bed and it kind of flopped in it’s case, bending the metal prongs the wrong way. The Kindle was now loose in it’s case, again. Called Amazon. Again they sent me another one. Then I read online that you had to velcro the kindle to the case to prevent the metal prongs from bending, so I did. Only now, with it velcroed you couldn’t get it out without bending the prongs. By this time, I’d had it. This case was nice but so not worth my own home fixes to make it work. Another call to Amazon and a new, different case was on it’s way to me.

Never got the hassle from Amazon, never paid for shipping either way, and got the replacement items quickly. I loved Amazon the moment I knew I could return the first case even though it had been more than 30 days. But what happened next just launched Amazon past any other online retailer one may shop at.

It was the week before my birthday and I had just finished watching a movie with the hubs, but to fall asleep I need to read. So I grabbed my Kindle, turned it on and saw lines. It wouldn’t refresh…half the screen was missing! I was mortified. I showed my husband and he thought the screen was damaged somehow. But I don’t know how it got to be that way.

I was so upset. All I wanted for my birthday was a morning of peace and quiet with my Kindle. I hadn’t been without my precious since I got it last September, I felt bereft without it. I couldn’t sleep. It was 1:43 in the morning. Instead of keeping my hubby up, I decided to email Amazon and hope that they would get back to me during regular business hours. Imagine my surprise when they’re online system’s PHONE US button was active. I clicked it and got connected to a rep immediately.

By 1:48am I had a new Kindle shipping out to me with priority one day shipping so that I’d have my Kindle before my birthday. No questions asked. Now if that isn’t amazing service, I don’t know what is! For the customer service alone, the Kindle is the right choice, hands down!

Has anyone had a bad experience with Amazon? If you don’t have a Kindle what e-reader do you prefer? Or are you anti-e-reader? Let me know – I wanna hear what you guys think!

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10 comments

  1. July 7, 2011 at 7:12 am Sara H

    Got the Kobo for Mother’s Day last year (gold star for the hubs). I’ve had a couple problems with it, but the company’s always been really good about helping me out.
    I love the ease with which I can buy books, my credit card is not happy about this.
    I don’t know what I’d do without my Kobo on my morning commute.
    When I upgrade it’ll be a Kindle though. I’ve heard to many good things to not try it.

    • July 7, 2011 at 11:23 pm Syd

      What I really disliked about the Kobo is the software that comes with it. I don’t know if it was just the first version, but I had major issues.

      But I’m surprised at how much I loved reading on an e-reader. I’ve given up paper books altogether. Shhhhhh!

      Get the Kindle, the one click shopping and free 3G will change your life!

  2. July 7, 2011 at 9:43 am Trader

    I have a kindle and I love it. I researched a case for it, and love that too.. I can keep it in its case and read or remove it and read. The more I use it, the more I want to read on it.
    Don’t get me wrong, there’s nothing like a real book, but I’ve had a very good experience with my kindle.

    • July 7, 2011 at 11:24 pm Syd

      I honestly haven’t read a paper book since I got my kindle. I think…well I can’t remember the last book I read that wasn’t on my kindle. And I’m pretty happy with the cost and space savings.

      What can I say, I’m a kindle junkie!

  3. July 7, 2011 at 10:06 am ss

    I’ve had my PRS-505 for 3 years now, and while it probably doesn’t get near as much use as your Kindle it has yet to die, having traveled with me halfway around the world and back.

    The thing I like about Sony over the Kindle is the support for epub files. Which although maybe trumped by the instant wi-fi ordering and delivery that the kindle offers, gives it the edge in my books, **get it books??**

    That said, battery life is about 2 weeks when you have an SD card or memory stick in it, so that’s my biggest complaint with it..

    • July 7, 2011 at 11:28 pm Syd

      First off, ha. ha. ha. LOL, you’re such a geek 😉

      You know you can use Caliber to covert into any format you need? I absolutely love Caliber!

      And I’m pretty sure the 3G internet and instant delivery more than trumps the Sony. It’s just soooo convenient. Reading on crack, it is!

  4. July 7, 2011 at 8:03 pm engarde

    The hubs got me a kindle for Valentine’s Day last year. Way to go babe! I loved the convenience of being able to download the next book in a series…even at midnight (Shadowfever anyone???). Anyways, the only thing I don’t like about ebooks is that I cannot go to the used book store and sell it. But overall I think it is a wonderful addition to my reading addiction. 🙂

    • July 7, 2011 at 11:29 pm Syd

      He’s a good man!

      Yes, the selling aspect sucks. But you can share books — which is nice. Speaking of, I need to read Enclave and send you some. Now if we had e-copies that were shareable, that’d be a piece of cake!

      It truly is a addiction 😀

  5. July 31, 2011 at 5:39 pm Lindsay B.

    I’ve generally had good experiences with Amazon.

    Interestingly, my first Kindle did arrive practically DOA (it booted up once, but died while it was charging for the first time). They got a new one out to me the same day (I had 30 days to send the old one back, so it was nice that they didn’t make me wait for them to receive it before sending the replacement). It’s been smooth sailing since then. 🙂

    • August 1, 2011 at 12:47 am Syd

      You really can’t beat service like that. It’s unfortunate that they didn’t get it right to begin with, but accidents happen. Same day delivery is wicked awesome, though, huh? Yay Amazon.com!

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